Privacy Policy

Information We Collect

Personal Information

When you request our services, we may collect:

• Name, phone number, and email address
• Home or business address for on-site services
• Description of computer issues and technical problems
• Computer specifications and system information
• Payment information (processed securely through third-party providers)

Technical Information

During service provision, we may access:

• System logs and error messages
• Hardware and software configurations
• Network settings and connectivity information
• File system structure (only as necessary for repairs)
• Website usage data through cookies and analytics

How We Use Your Information

• Service Delivery: Diagnose, repair, and maintain your computer systems
• Communication: Schedule appointments, provide updates, and follow up on services
• Documentation: Maintain service records for warranty and support purposes
• Billing: Process payments and maintain financial records
• Legal Compliance: Meet regulatory requirements and respond to legal requests
• Service Improvement: Analyze trends to enhance our repair processes and customer experience

Data Access and Handling

Your Computer Data: We may need to access files, applications, and system settings on your devices to provide repair services. We implement strict protocols to:

• Access only data necessary for diagnosis and repair
• Maintain confidentiality of personal files and information
• Use secure methods for data backup and recovery
• Delete temporary files and clear browser data only with your consent

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share data in these limited circumstances:

• Service Providers: Trusted vendors who assist with payment processing, scheduling, or technical services
• Parts Suppliers: When ordering replacement components (only necessary specifications)
• Legal Requirements: When required by law, court order, or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

Data Security

We implement appropriate security measures including:

• Encrypted storage of sensitive customer information
• Secure handling of devices and data during transport
• Password-protected access to customer records
• Regular security training for all technicians
• Secure disposal of replaced hardware components

Data Retention

• Service Records: Kept for 3 years for warranty and tax purposes
• Customer Information: Retained as long as necessary to provide ongoing support
• Payment Data: Processed by third parties; we retain minimal transaction records
• Temporary Data: Any data temporarily stored during repairs is securely deleted upon completion

Your Rights

You have the right to:

• Request access to your personal information
• Correct inaccurate or incomplete data
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Be present during data access when possible

Cookies and Website Analytics

Our website uses cookies to improve functionality and analyze usage. You can disable cookies in your browser settings, though this may affect site functionality.

Third-Party Services

We may use third-party services for scheduling, payment processing, and customer management. These providers have their own privacy policies and security standards.

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of any changes.

Last updated: 9/30/2025